Journal Club: User Experience in Healthcare Project Design

I’m fascinated with user experience and even more so how it can be applied to healthcare.

This article does a fantastic job of describing the importance of recognizing the patient as a key project stakeholder and the project success and ROI that comes from that realization.

Favorite article quote:

“After analyzing 200 patient questionnaires, the team found that the divided layout was confusing and unclear for patients. All patients sat in the same waiting area and became frustrated when some patients arrived later but were seen first. They didn't understand that different scans had different wait times.

For the remodel, the design team combined the two radiology sections into one while creating distinct waiting areas for different scans. Now patients instantly know where to sit—and naturally understand the process a bit more.”

Parsi, N. (2019). Healthy Perspective: Patient Feedback Gives Hospital Project Teams a Dose of Reality. PM Network, 33, 34–45.

I hope you enjoy this article as much as I did!

** Some project management certifications allow you to log PDU’s for reading articles – WIN-WIN!!**